TAGGED POSTS / glass

How to Provide the Best Customer Service

How to provide the best customer service: Meet Sarah

Sarah Butterfield is one of our Customer Service Representatives at Clayton Glass. Today, Sarah tells us all about: the reason she chose to pursue a career in customer service, how to provide the best customer service, as well as her dream holiday destinations and more…

 

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Six Brilliant Benefits of Bifold Doors

Are you tired of not really being able to see most of your garden? Do you have sleepless nights thinking about how your current setup doesn’t maximise your front rooms natural light potential? Perhaps, you are thoroughly demoralised when your friends talk about how much they love their new ‘folding doors’… Do you wish there was a way you could bring the outside inside? Spoiler alert – you can! Bifold doors are the ultimate feature for any homeowner that longs for their slightly-antiquated pad to look a fair bit younger and cooler. Without further ado let us look into the 6 brilliant benefits of bi-fold doors…

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Why is Health and Safety Important in the Workplace?

Magda Karon is Clayton Glass’ highly-regarded Health and Safety Officer, and has been for the last 12 years. I sat down with Magda for an interview about all things health and safety. Plus: the importance of health and safety in the workplace, her exciting Clayton Glass journey, her favourite animals – and loads more…

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Clayton Glass Academy: Second Phase Announced in Partnership with Derwentside College

Clayton Glass has announced that it will be taking on more applicants from Consett-based college – Derwentside College. “We are delighted to continue this fruitful partnership” said Clayton Glass Managing Director, Ryan Green.

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Top 10: Most Beautiful Glass Buildings in the World

Glass is one of the most desirable building materials in modern times. To expand, when it comes to designing a structure that is both energy-efficient and aesthetically pleasing in equal measure, glass is often the answer. No matter whether you be an artist, or an architect. Let’s count down the top 10 most beautiful glass buildings in the world today…


Please note: all choices are the opinion of this writer.


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AUTUMN – GLAZING VIEWING CRITERIA

As we move again towards the colder shorter days, and low light of Autumn we’re reminded of the seasonal glass issues that this time of year can bring for installers. Last Autumn we published some guidelines on external condensation, we hope you found this useful and its posted again here as a reminder.

This year I’d briefly like to look at the effect of the morning and evening sun, its temporary effect on the visuals of installed glass and thus the importance of glass manufacturer, installer and customer all operating to the same standardised inspection criteria.

This really struck me whilst driving home in bright Autumn sun, through a tree lined street last week. I became suddenly aware that the sky was teaming with thousands, millions of particles – it literally looked like the attack of the midgies. Tiny flies, grains of dust, and pollen were shining like millions of little lights in front of me and for a second it was a bit alarming, as if an insects nest had been disturbed and they were swarming all over.

Suddenly the sun went behind a tree and it all disappeared, instantly.  When the bright and direct light disappeared, so did the flies. Or actually they didn’t –  it just dawned on me that they are always there, it’s just only under extreme lighting conditions could they be seen so vividly.

This incident brought to mind the problems that can be associated with glass units, when viewed in extreme light.

It’s the time of year where we are getting a few instances each week where we are being asked for replacements due to marks in cavity, from installations many months previous. The home owner was assumedly happy with their glass and windows for several months, but on certain days, at certain times of year and from certain angles small marks, streaks or other visual effects are apparent.

The Glass & Glazing Federation inspection criteria to which we adhere says of viewing conditions:

 ‘Do so in natural daylight, but not directly towards the sun and with no visible moisture on the surface of the glass’

Ignoring these instructions and viewing in direct sunlight, and especially at an oblique angle to the glass, will almost certainly result in otherwise invisible visual effects being noticeable, such as:

  • A bloom or haze illuminating the cavity (This is the low E surface catching the light)
  • Milky or dusty appearance
  • The accentuation of small scratches and particles

Just a reminder therefore to encourage all staff and customers to be aware of and to follow these instructions when considering whether a unit should be replaced not. We often offer site visits but are told only to come at certain times of the day when the sun is round – this should always ring alarm bells.

  • View in daylight but not direct sunlight
  • View at right-angles to the glass, from 2 metres
  • Look through not at the glass

If these instructions are not followed properly, then almost certainly both installer and IGU supplier are going to spend time and money which could be avoided with the right understanding of inspection criteria.

http://www.ggf.org.uk/publication/quality_of_vision_double_glazing

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CLAYTON SUCCESS IN THE NATIONAL FENESTRATION AWARDS

We’re delighted to announce that for the second year running we’ve won our category and been awarded IGU Manufacturer of the Year for 2016

Especially pleasing is that NFAs remains one award where categorically industry votes and votes alone determine which business are successful, so a huge thanks to all of our hugely valued customers and industry peers who voted for us.

Needless to say this award will only drive us further in pushing industry boundaries in what can be achieved at Clayton Glass. With more investment and a game changing roof glass set to launch next year. you can rest assured that’s what the team here will be focused on.

Thanks !

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