We are seeking a dynamic and knowledgeable Insulated Glass (IG) Technical Sales and Training Specialist to provide expert technical support, and deliver training to customers out in the field. This individual will play a critical role in building and maintaining strong relationships with customers by offering specialised product knowledge, troubleshooting guidance, and training on IG products and technologies.

About us

Welcome to Clayton Glass! We are one of the UK’s largest and most trusted business-to-business manufacturers and suppliers of insulating glass units (IGUs).

Since forming back in 1956, Clayton have become the go-to source of knowledge on all things glass. Through many years of learning and developing, we now operate at the forefront of the latest that glazing technology has to offer, whether it be windows, bifold doors, skylights or conservatories.

Each year, we process around 25,000 tonnes of glass, equivalent to 2.5 million individual IGUs. This is enough to glaze well over 100,000 standard UK houses! With all these homes feeling the many benefits of having high quality units in their windows, doors and conservatories.

These days Clayton Glass are an award-winning multi-site operation, with many valued customers all over Great Britain. Our ethos is something known as ‘the Clayton difference’ and is the idea that we have the scale and capabilities of a large company, but combined with the care, attention to detail and personal service of a family business.

This is something we have carried with us throughout the years, and has led to us being recognised in the prestigious National Fenestration Awards, winning the “IGU Manufacturer of the year” award a record four times.

The values we hold dear at Clayton Glass, are those of: pride, in producing the highest quality of IGUs and in the company we work for, honesty, in how we communicate with our customers and each other, and dedication, to those first two values, to our customers, to our staff and to the Clayton difference.

For you

Across our six high-tech manufacturing facilities, featuring some of the most advanced IGU-assembling machinery anywhere, we all have a common goal. This is that we produce IGUs of the highest possible quality, and deliver them to our customers on time, in full. It’s about building strong business-to-business relationships; something that hinges on the quality of IGUs we produce, and on the dedication of our manufacturing teams.

By joining the Clayton team, you will become part of the Clayton family, and share in our common goal. We will provide you with full training and, as best we can, an environment where you can thrive, grow and ultimately succeed. Progression is always possible at Clayton Glass, and we would tend to look for internal solutions before we consider an outside hire.

You will also receive a number of perks and benefits! Including, but not limited to: A full company pension, permanent non-seasonal contracted hours, regular overtime if required, performance bonuses, on-site parking, mental health and wellbeing support and even the occasional free lunch.

We’re taking big steps to make Clayton Glass the most inclusive work environment in our industry, because we believe that, fundamentally, a happy workforce, who feel considered, valued and listened to, is conducive to creating a work environment where people feel good. We are trying to create a place where you feel comfortable and proud to be.

The role

Position: Insulated Glass Technical Sales and Training Specialist

Location: Nationwide

Hours: Full Time : Permanent

Key Responsibilities

• Sales and Business Development:
  o Promote insulated glass products to new and existing clients
  o Develop customer knowledge of products and processes
  o Build and maintain long-term relationships with customers, ensuring high levels of customer satisfaction.
  o Present the business at customer open days
  
• Technical Support:
  o Assist clients with troubleshooting, technical queries, and product selection to meet their specific needs.
  
• Training:
  o Develop and deliver training for customers on the use and benefits of insulated glass products.
  o Create user manuals, product guides, and training materials that are easy to understand for different audiences.
  
• Market Research:
  o Keep up-to-date with developments in insulated glass manufacturing and applications.
  o Analyse market feedback to suggest improvements or modifications to product offerings.
  
• Reporting and Feedback:
  o Provide regular feedback on customer needs, product performance, and market trends to the sales and product development teams.
  o Maintain accurate customer interaction data.

Qualifications and Experience

• Experience in Technical sales, specifically within the insulated glass or wider glass market is preferred, but not essential.
• Strong understanding of insulated glass products, manufacturing processes, and industry standards is preferred, but not essential.
• Ability to explain complex technical concepts in a clear and concise manner to non-technical audiences.
• Experience in delivering training programmes and creating training materials.
• Full, clean driving license is required.
• Strong communication and organisation skills.
• Self-motivated with the ability to work independently and within a team.
• Ability to travel frequently to customer sites is essential.

Benefits

• Competitive salary
• Opportunities for professional development and career growth.
• Company-provided equipment and support for travel and training.
• Pension plan, and other employee benefits.

To be considered for the above position, please email Kerrie Kirk, Internal Sales Manager by Sunday 20th October 2024