CATEGORY / Clayton

Clayton Glass in New Partnership with Logistics and Transport Company: The Silver X Group

Clayton Glass in New Partnership with Logistics and Transport Company: The Silver X Group

Clayton Glass can today announce that we have signed a 5-year transport deal with Nottinghamshire-based transport and logistics firm The Silver X Group, with the hopes that their logistical expertise will boost our delivery capabilities out of our Huthwaite site.

(more…)

We’re Supporting a Cycle to Work Scheme!

From yesterday (Monday 8th March 2021) we can announce that we have introduced a brand-new cycle-to-work scheme in partnership with Cycle Solutions!

(more…)

Introducing Your IGU Manufacturer of the Year 2020: Clayton Glass

Last night it was announced that for the 2nd year running Clayton Glass are the joint winners of the ‘IGU Manufacturer of the Year’ award in the National Fenestration Awards!

(more…)

2019 CHRISTMAS DELIVERY TIMES

Please note our Christmas shutdown this year will run from Friday 20th December until Monday 6th January. To reiterate, our last delivery day in 2019 will be Friday December 20th, although volumes dependent we may well bring forward any orders for this day to minimise deliveries, especially distance on the last day.

(more…)

6 Brilliant Benefits of Bifold Doors

benefits of bifold doors

Are you tired of not being able to see most of your garden? Do you have sleepless nights thinking about how your current setup doesn’t maximise your front rooms natural light potential? Perhaps, you are thoroughly demoralised when your friends talk about how much they love their new ‘folding doors’… Do you wish there was a way you could bring the outside inside? Spoiler alert – you can! Glass Bifold doors are the ultimate feature for any homeowner that longs for their slightly-antiquated pad to look a fair bit younger and cooler. Without further ado let us look into the 6 brilliant benefits of bifold doors…

(more…)

Why is Health and Safety Important in the Workplace?

Magda Karon is Clayton Glass’ highly-regarded Health and Safety Officer, and has been for the last 12 years. I sat down with Magda for an interview about all things health and safety. Plus: the importance of health and safety in the workplace, her exciting Clayton Glass journey, her favourite animals – and loads more…

(more…)

The Secret to Outstanding Customer Service

The Secret to Outstanding Customer Service: Meet Joanne

Joanne Honour is the Customer Service Manager here at Clayton Glass, and has been with us for 16 years. I recently caught up with Joanne to talk about the secret to providing outstanding customer service, Clayton Glass, ‘the Clayton difference’ and more…

(more…)

AUTUMN – GLAZING VIEWING CRITERIA

As we move again towards the colder shorter days, and low light of Autumn we’re reminded of the seasonal glass issues that this time of year can bring for installers. Last Autumn we published some guidelines on external condensation, we hope you found this useful and its posted again here as a reminder.

This year I’d briefly like to look at the effect of the morning and evening sun, its temporary effect on the visuals of installed glass and thus the importance of glass manufacturer, installer and customer all operating to the same standardised inspection criteria.

This really struck me whilst driving home in bright Autumn sun, through a tree lined street last week. I became suddenly aware that the sky was teaming with thousands, millions of particles – it literally looked like the attack of the midgies. Tiny flies, grains of dust, and pollen were shining like millions of little lights in front of me and for a second it was a bit alarming, as if an insects nest had been disturbed and they were swarming all over.

Suddenly the sun went behind a tree and it all disappeared, instantly.  When the bright and direct light disappeared, so did the flies. Or actually they didn’t –  it just dawned on me that they are always there, it’s just only under extreme lighting conditions could they be seen so vividly.

This incident brought to mind the problems that can be associated with glass units, when viewed in extreme light.

It’s the time of year where we are getting a few instances each week where we are being asked for replacements due to marks in cavity, from installations many months previous. The home owner was assumedly happy with their glass and windows for several months, but on certain days, at certain times of year and from certain angles small marks, streaks or other visual effects are apparent.

The Glass & Glazing Federation inspection criteria to which we adhere says of viewing conditions:

 ‘Do so in natural daylight, but not directly towards the sun and with no visible moisture on the surface of the glass’

Ignoring these instructions and viewing in direct sunlight, and especially at an oblique angle to the glass, will almost certainly result in otherwise invisible visual effects being noticeable, such as:

  • A bloom or haze illuminating the cavity (This is the low E surface catching the light)
  • Milky or dusty appearance
  • The accentuation of small scratches and particles

Just a reminder therefore to encourage all staff and customers to be aware of and to follow these instructions when considering whether a unit should be replaced not. We often offer site visits but are told only to come at certain times of the day when the sun is round – this should always ring alarm bells.

  • View in daylight but not direct sunlight
  • View at right-angles to the glass, from 2 metres
  • Look through not at the glass

If these instructions are not followed properly, then almost certainly both installer and IGU supplier are going to spend time and money which could be avoided with the right understanding of inspection criteria.

http://www.ggf.org.uk/publication/quality_of_vision_double_glazing

SILICONE CONTAMINATION ON SELF CLEANING GLASS

99% of installations of true self cleaning glass are problem free. However, have you installed any self cleaning glass that isn’t working as expect?

The self clean coating is produced on state of the art coating plants, and rarely is the source of any issue. More likely are external factors, such as contamination on the face of the glass, stopping it working. This can be many causes, from tree sap, to heavy dust or silicone (during the installation process).

Below is a useful video, illustrating the affect on the glass when the external face has been contaminated with silicone. The glass no longer ‘sheets’ but forms ‘beads’. This is one of the most common causes of issues with installations incorporating self cleaning glass.

If you require any further advise, please contact one of our team on 01207 288200.

 

 

SMALL ORDER DELIVERY SURCHARGE

Despite the performance of our glass roof and other products continually increasing, for several years now we have been seeing falling order values in our markets be it through net shaped pricing, overall size or headline metre square rates. We understand this – it’s just business and like everyone else in the fenestration industry we remain focused on improving the value to our customer, controlling costs and helping you to differentiate your business with our class leading products such as Ultra 86.

Recently however we’re seeing a specific shift in the glass roof market, with hybrid, lantern and other systems joining the glass mix we process and deliver nationwide as part of our SMARTGLASS offering. Whilst these less traditional product lines are undoubtedly sales opportunities, they’re also highly challenging as we see a whole new product stream of small glass orders making up an increasing part of our busy daily delivery commitments.

These smaller orders usually have exactly the same demands in terms of lead time, geography, site locations etc, but they just tend to attract less sales value per delivery drop. Given our logistic costs are more or less fixed per drop as opposed to value of that drop, the net result is a huge imbalance in delivery cost vs delivered value.

We need to address both overall and on an order by order basis to remain a sustainable and important part of the supply chain for these low glass content installations.

We trust you will understand that delivering a one off chargeable unit or a small order to any UK postcode without fixed contribution to the cost of getting it there is simply not viable, and will work with us in maintaining our element of the supply chain to everyone’s benefit.  There are of course opportunities to fulfil these orders and avoid the unnecessary costs for all parties and this would remain our first option.

Advance, delay or combine a delivery, order side wall glass to accompany the roof glass, or even collect. We remain on hand to offer advice in combining delivery days etc and how to ‘play the system’ to minimise any impact, but we reluctantly advise orders placed from August 7th we will be implementing a delivery surcharge of £60 for all orders under £250 in attempt to make these sales viable to us.

Thank you in advance for your continued support.

A link to this document, for onward circulation as necessary.

Small Order Surcharge July 17


- PAGE 1 OF 2 -

Next Page  

loading
×

We are using cookies to give you the best experience on our website.
You can find out more about which cookies we are using or switch them off in settings.