Customer Services Administrator (Huthwaite)

We are hiring for the position of Customer Services Administrator at our Huthwaite site in Nottinghamshire. The successful candidate will play a key role in handling the day-to-day customer service tasks, including dealing with customers. This is an excellent opportunity for someone wishing to further their career, and is open to both apprentices and more experienced candidates. 

About us

Welcome to Clayton Glass! We are one of the UK’s largest and most trusted business-to-business manufacturers and suppliers of insulating glass units (IGUs).

Since forming back in 1956, Clayton have become the go-to source of knowledge on all things glass. Through many years of learning and developing, we now operate at the forefront of the latest that glazing technology has to offer, whether it be windows, bifold doors, skylights or conservatories.

Each year, we process around 25,000 tonnes of glass, equivalent to 2.5 million individual IGUs. This is enough to glaze well over 100,000 standard UK houses! With all these homes feeling the many benefits of having high quality units in their windows, doors and conservatories.

These days Clayton Glass are an award-winning multi-site operation, with many valued customers all over Great Britain. Our ethos is something known as ‘the Clayton difference’ and is the idea that we have the scale and capabilities of a large company, but combined with the care, attention to detail and personal service of a family business.

This is something we have carried with us throughout the years, and has led to us being recognised in the prestigious National Fenestration Awards, winning the “IGU Manufacturer of the year” award a record four times.

The values we hold dear at Clayton Glass, are those of: pride, in producing the highest quality of IGUs and in the company we work for, honesty, in how we communicate with our customers and each other, and dedication, to those first two values, to our customers, to our staff and to the Clayton difference.

The role

Position: Customer Services Administrator

Location: Huthwaite, Nottinghamshire

Reports to: Customer Services Manager

Job Purpose: To deal with all customer orders and enquiries with a positive and helpful approach providing first class customer service

Key Duties:

  • To deal with internal and external customer enquiries professionally
  • To contact customers to advise on and resolve any problems with orders
  • To liaise with the Production Office and the Transport Department re. delivery of urgent orders
  • Maintain customer filing system, ensuring it is kept up-to-date at all times
  • Assist Planning Department when required

Person Specification:

Essential Criteria:

  • Adopt a courteous, helpful and professional manner when dealing with customers at all times
  • Good Interpersonal skills
  • Flexible and creative
  • Good P.C. skills
  • Attention to detail and accuracy
  • Drive and determination

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