Terms & Conditions

Delivery

We can provide daily timed deliveries, on returnable stillages and on a dedicated large capacity vehicle, or a small van bespoke to your delivery needs. Units can be plotted to schedule or as required.

Quality Standards and Returns Policy

Clayton Glass holds all applicable standards in the manufacture of toughened, laminated an annealed IGUs and offers a standard guarantee of 10 years. All replacement units will follow on your next delivery, and are issued FOC without the need for the originals to be returned.

Terms

Payment terms are standard 30 days month end following and subject to insurance, for enhanced volumes we would are able to extend this facility to 60 days EOM and the credit limit to suite.

Ordering / Administration

All orders are dealt with by our Customer Service Manager together with her support team, facilitating a prompt response to queries and all ensuring all calls are fielded to the relevant departments, or your own dedicated advisor. We see excellence in communication as an integral part of our offering and this department is resourced to facilitate this. Approximately 75% of our business is transacted through bespoke EDI or differing industry systems and this is our preferred method of working.

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